Services we offer We Expertise in
Project, Programme Delivery & Management
No Project too small, no Programme too big. We’re here for your IT & Non-IT project, programme and business needs.
We have extensive experience in complex projects & programmes delivery ranging from £50,000 to £ multi-million in IT & Non-IT arenas. Our consultants are experienced in Waterfall, Agile & Hybrid project methodologies and are PRINCE2 & Scrum certified.
Not identifying and managing risks a product or project faces, timely and effectively, is one of the riskiest moves you could take as a business. With the customers becoming intelligently aware and the market increasingly competitive, more often than not, the lack of a well-thought-out and systematic approach to risk management has already set you on the path to failure. With our arsenal of risk assessment tools & processes that cover all aspects from business finances, products, projects and customers, you can rest assured of neutralizing the threats before they appear, just like a ninja.
With our experience of implementing and managing change from small processes and projects within teams and departments to business-wide transformations, you can trust us with your Change Management requirements.
Want to benefit from improved communications, increased collaboration, high-performance teams, streamlined processes, high efficiency and productivity? We can help fine-tune your Operations to run like a smooth sail, deliver tonnes like a ship but with the velocity of a speed boat.
We can analyze business data to extract meaningful information and provide expert recommendations to help improve your business. Liaise with us to supercharge your business through expertly curated, transformative business recommendations backed by objective data. And data is gold, so definitely worth digging.
Product Development, Launch & Quality
With 10 years of experience in Product Development, Launch & Quality Management, we’ve got your technology & digital product roadmap journey fully covered.
We have supported major clients ranging from OEMs to consultancies and in-house software companies to manage & deliver successful projects & programmes. Extensively experienced in Test & Validation through manual and automated design verification setups in static and dynamic test environments, we are just what you need. We can create just the right solution to deliver your test & development projects to agreed acceptance criteria.
We can engineer new, or manage and improve existing business processes to drive the quality output your business has envisioned. Having developed and deployed game-changing processes and solutions in the Automotive & OEM industries, we are confident in our ability to identify and reduce inefficiencies, optimise resource utilisation and maximise results.
Looking for an issues management solution for your business, projects, programmes or products? You’ve come to the right place. With years of experience managing & resolving over 200,000 issues for 100+ complex projects & products globally, serving & satisfying 1000’s internal & external customers, we are a one-stop-shop when it comes to Issues Management & Customer Service.
Industry 4.0 is already here, and so is the Internet of Things (IoT), to supercharge this automation revolution forever. Connectivity is now a must-have for most products & services, and even more urgent a need for software backed systems. We can assist your business to deliver Software Over-The-Air (SOTA) updates for your products, ensuring customers always get the best experience through the latest and greatest bug-free SW release available to them instantly.
With increasingly complex products and services, diagnosing and resolving issues over the air is critical to ensuring continuity of service for the customer and reducing the overall time and cost of issue resolution. Automotive OTA solutions like diagnostics, software updates & data collection over the air will ensure your customers are delighted with the latest and greatest software updates as OTA solution helps identify & resolve the issues efficiently. We have a proven track record of delivering diagnostic solutions OTA.
Quality is the active ingredient in everything we do. And, if you want to achieve high customer satisfaction for your products & services, you should have this embedded in your project and product life cycles too. Through years of service dedicated to satisfying customers, we have developed techniques and algorithms that help identify potential causes and calculate the degree of customer dissatisfaction. We equip businesses with intelligent feedback to improve their products & services for a successful and engaging launch for their customers. With strict quality controls and acceptance criteria tailored for every product & service including, customer-oriented product & service assessments, you won’t just build the product right, you will also build the right product.
In today’s customer-led and feedback-driven society, it is equally imperative to ensure customer satisfaction and retention, quite as much as to deliver a diverse portfolio of products with outstanding quality and reliability. We have the capability of understanding what the customer really wants. And we do have a proven track record of delivering and not just meeting but exceeding customer expectations to back that claim.
Our experience in launching several award-winning products is down to a simple philosophy – if we do not understand the problem we are going to solve, we are not going to solve that problem. Consequently, a product for the customer must be created through feedback from the customer. We can take a product from conception to launch and manage the complete feedback process during development, assisting in making the right decisions for the product to maximise quality and reduce issues.
We can efficiently manage your issues, drive resolution and help set the necessary PCA (Permanent Corrective Action) and PR (Prevent Recurrence) measures in place. But more importantly, we can help you predict the incoming issues glide path for your products and services through our award-winning end-to-end issues management system. Using our in-house algorithms, we can develop a tailor-made solution for your needs to categorise each issue in a sufficiency plan to help manage your product or software releases and minimise warranty issues.
Data Acquisition & Data Analytics
Get in touch with us for your data requirements. From Data Acquisition to Database Management, from KPI Dashboards to Insights & Big Data Analytics, we do it all.
Competing to solve the growing demands of consumers, businesses find themselves developing intuitive solutions through complex products & services. With our IoT enabled Data Acquisition (DAQ) infrastructure & framework, data collection, processing & analytics can happen seamlessly through the Cloud. Intelligent Dashboards & KPIs can help you identify problems that need addressing, help understand customer & product analytics, and so much more automatically.
In the age of Internet & Big Data, every organisation is data crunching but making sense of that data can be very challenging. No need for panic, as we have your back. Not just your simple data analysis needs, but KPIs, Dashboards, advanced analytics & intelligent insights that will drive crucial business decisions to launch and deliver your products to time, cost, quality and most importantly, customer satisfaction.
Fleet Management
Bring out the best from your assets through IoT device integration and connected telematics – a fleet of vehicles, desk-bound rigs and more. We can help manage, track & optimise your assets and their utilisation.
Bring out the best from your assets through IoT device integration and connected telematics – a fleet of vehicles, desk-bound rigs and more. We can help manage, track & optimise your assets and their utilisation.
People & Team Development
People are the key assets we invest in. Teamwork is a true quality we believe in. Build your strong-cross-functional teams – high in trust, performance, collaboration and impact, with us.
To keep up with the dynamic pace of change at the workplace, where requirements are never steady, organisations that invest in people’s development and continuously develop the workforce have a competitive edge over those that don’t. We have immense experience in training & upskilling various groups of individuals from manual labour intensive to highly competent SW engineering workforce. Reach out to us to boost your productivity and employee engagement.
New and young person development is a must for every business, and rightfully so, as they are the future of prospering organisations. We have extensive experience in training Graduates and follow a structured approach to Graduate development. By providing them with the perfect mix of knowledge, skills, hands-on training and the correct guidance and mentorship, we ensure they have the tools to support their career aspirations.
Apprenticeship programme management has been one of our key areas. Ensuring apprentices get the right level of support academically as well as professionally is very important. We endeavour to bring out the best in the apprentices by offering them a systematic yet diverse placement program that aids their professional and personal development.
Excellent pre and post-sales support are crucial to ensuring your customers get the best experience possible from your products and services. We offer professional dealer training services to clients globally.
No one likes to end up on the wrong side of a product or service. And customers aren’t always very forgiving neither. Why should they, when the competition has so much more to offer? In most scenarios, the damage done is not irreversible. An expertly trained customer services team that knows how to treat their customers right can salvage the relationship with the customer quite easily. We don’t just put customers first, in fact, we are customer-obsessed and are in business for them. To help this cause, we provide customer service training to companies helping them understand the customers’ needs better and resolve any issues customers experience due to faulty products and services.